FAQ

Parents Questions

If you feel that the instructor is not suitable for the class within half a month, you can notify the staff of the association and only pay the total number of classes attended to the association. The Association will handle it with the instructor. For example, after half a month of attending the class, you can handle it yourself with the instructor. If you feel that the tutor is not suitable within half a month of the class, you can notify the staff of the association to arrange another tutor.

However, we hope that parents can spend more time observing the performance of the tutors and avoid changing tutors immediately after the first session. Since tutoring has just started, both tutors and students need a period of time to get used to each other. Responsible tutors will try their best to understand the students and make remedies according to the students' weaknesses, which will take some time.

Yes, we introduce tutors to parents, and the tutors pay for the agency fee. We will never charge parents any additional fees.

When the student successfully cooperates with the tutor who meets the requirements, the staff of the club will immediately call/Whatsapp to you for immediate confirmation, including simple tutor information and the time and location of the first lesson. You need to check the time and location of the first session to ensure that the information is correct.

Within three days after the completion of the tutoring, the teacher's tuition fee for the first two weeks of tuition can be paid to GETUTOR via bank transfer.

After the instructor has been introduced to the parents, parents can contact the instructor directly to arrange for changing the class date, etc., without having to deal with the instructor. Unless there is an increase/decrease in the number of classes per week. If classes are reduced from three classes a week to two classes a week, you need to contact our staff immediately.

One day before going to court, GETUTOR will notify both parties of the contact information of both parties in the form of Whatsapp.

Mentor

GETUTOR will charge the tutor'sMath Fees for the First Two Weeksas an intermediary fee. I hope that the instructors can teach attentively and make the students' grades improve.

  1. Instructors must know whether every detail of the case conforms to their own requirements, location, and time before leaving a message. If the time does not match, it is recommended to leave a comment.
  2. Self-introduction is concise and easy to understand.
  3. Good past record, no record of parental suspension, complaint or other bad behavior.
  4. The instructor has a good attitude.
  5. To apply for a case online, GETUTOR uses the online system for matching. Please do not call our company frequently to request a case study, which will greatly reduce the chance of selecting you.

After the tutor and the staff of the company confirm the acceptance of the tutoring case by phone/Whatsapp, if the tutor decides to cancel the tutoring due to any reason (including illness) on the same day, the handling fee is the first class tuition fee plus $200. If the tutor can call us to confirm the cancellation case 48 hours before the start of the first lesson, the company will only charge the first lesson tuition and handling fee of $100. The tutor needs to pay the fee within 72 hours.

If the tutor is terminated within the first two weeks (within 14 days after the start of the first class), we will refund half of the tuition fee to the tutor, but each case will be charged at least $250. The tutor must whatsapp GETTUTOR within 24 hours. The staff in charge of the case, otherwise, the full original administrative fee will still be paid. If a mentor is fired after two weeks, GETUTOR will still deduct full administrative costs. Therefore, I hope that the instructor will prepare well for the class before the first class.

Because the tutor has fully understood the student's situation and requirements before accepting the case. As a responsible tutor, one should not accept his case without adequate consideration; this behavior will also make the parent/student of the case lose their trust in the Association and cause GETUTOR's reputation to be damaged. If the instructor can withdraw from the case within 48 hours before the class starts, the company will only charge the first class tuition and handling fee of $100.

The company does not guarantee the life safety of the tutor, and hopes that the tutor will pay attention to the safety of life. GETUTOR expressly states that the mentor's life safety or other personal interests are beyond the control of GETUTOR. The company does not accept or assume any legal responsibility between the tutor and the parent or student.

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